Terms of Service

1. Agreement to the Terms

These Terms of Service ("Terms") govern your access to and use of the Tahoe service, websites, applications, APIs, and related features provided by WorkOnward ("Tahoe," "we," "us," or "our"). By using Tahoe, you agree to these Terms. If you use Tahoe on behalf of an employer or other organization, you represent that you have authority to bind that organization to these Terms.

2. Eligibility and business use

Tahoe is intended for business and professional use, especially recruiting and talent workflows. You must be legally able to enter into this agreement and comply with applicable law. Tahoe is not directed to children under 13, and child-directed products must not use Google Sign-In or other Google API services that access Google account data.

3. Accounts, authentication, and security

You are responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for notifying Tahoe promptly of unauthorized use. Tahoe may offer email/password sign-in, Google Sign-In, or other authentication methods. You must provide accurate account information and keep it reasonably current.

4. Google Sign-In, Gmail API, and connected mailboxes

If you sign in with Google or connect a Gmail or Google Workspace mailbox, you authorize Tahoe to access the Google data and scopes that you approve during OAuth consent. You remain responsible for the mailbox, the content you send, the audience you contact, and the settings you choose. Tahoe will use Google user data only as disclosed in the Privacy Policy and in compliance with the Google API Services User Data Policy, including the Limited Use requirements.

5. Candidate data, searches, enrichments, and outreach

Tahoe may help you search for candidates, save results, enrich contact data, draft outreach, and send messages through your connected mailbox. You are solely responsible for determining whether your collection, import, enrichment, access, storage, or use of candidate information is lawful and appropriate for your use case.

• You must have an appropriate legal basis or other lawful authority to process personal information through Tahoe.
• You must comply with applicable employment, privacy, anti-spam, consumer-protection, and communications laws and regulations, including laws governing recruiter outreach, email marketing, and telephone or SMS contact where applicable.
• You must not use Tahoe to harass, discriminate against, surveil unlawfully, or process data for prohibited or deceptive purposes.
• You must not misrepresent your identity, your employer, or the purpose of your outreach.

6. Minimum-scope and permitted-use expectations

You agree not to configure, use, or request integrations in a way that exceeds the minimum permissions needed for Tahoe’s user-facing features. Where Tahoe offers multiple integration or scope options, the least permissive option suitable for the feature should be used. Tahoe may restrict or remove features, scopes, or workflows that create unacceptable privacy, verification, or security risk.

7. Acceptable use restrictions

Tahoe may investigate suspected misuse and suspend or terminate access where necessary to protect the Service, our users, Google platform access, or third parties.

• Do not use Tahoe to violate law, third-party rights, or contractual obligations.
• Do not upload malware, harmful code, or content intended to disrupt the Service or other users.
• Do not scrape, reverse engineer, or probe the Service except to the extent non-waivable law allows it.
• Do not attempt to bypass rate limits, security controls, account restrictions, or integration restrictions.
• Do not use Tahoe or Google-connected data for advertising resale, data brokerage, surveillance, or determining credit-worthiness.

8. Fees, credits, and future paid features

If Tahoe enables paid plans, credits, top-ups, or other paid features, you agree to the pricing, usage, and billing terms presented at the time of purchase. Unless otherwise stated, fees are non-refundable except where required by law. Tahoe may suspend certain functionality for failed payments, fraud risk, abuse, or account non-compliance.

9. Intellectual property and feedback

Tahoe and its licensors own the Service, including its software, design, branding, and related intellectual property, except for your content and third-party content. Subject to these Terms, Tahoe grants you a limited, non-exclusive, revocable right to use the Service for your internal business purposes. If you provide feedback, suggestions, or product ideas, Tahoe may use them without restriction or compensation.

10. Third-party services and data sources

Tahoe depends on third-party services, including Google, data providers, enrichment vendors, hosting providers, and payment providers. Those services may change, impose restrictions, suspend access, or introduce downtime beyond Tahoe’s control. Tahoe is not responsible for the acts or omissions of third parties, except as required by law.

11. Suspension and termination

You may stop using Tahoe at any time. Tahoe may suspend or terminate access immediately if we believe you violated these Terms, created legal or security risk, threatened the integrity of the Service, endangered third-party rights, or put Tahoe’s Google API access or other platform access at risk. We may also remove connected integrations or features if required by vendor policy, law, or security necessity.

12. Disclaimers

Tahoe is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Tahoe disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and uninterrupted service. Tahoe does not guarantee candidate accuracy, contact deliverability, provider uptime, mailbox deliverability, response rates, hiring outcomes, or legal compliance for your use case.

13. Limitation of liability

To the maximum extent permitted by law, Tahoe and its affiliates, officers, directors, employees, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities, arising from or relating to the Service or these Terms. To the maximum extent permitted by law, Tahoe’s aggregate liability for claims arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid Tahoe for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100).

14. Indemnity

You will defend, indemnify, and hold harmless Tahoe and its affiliates, officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or relating to your content, your use of the Service, your candidate data practices, your outreach activity, your violation of law, or your violation of these Terms.

15. Governing law and disputes

Except to the extent applicable law provides otherwise, these Terms are governed by the laws applicable in the jurisdiction where WorkOnward maintains its principal place of business, excluding conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service must be brought in a court of competent jurisdiction serving that location, unless a different forum is required by non-waivable law.

16. Changes to the Terms

Tahoe may update these Terms from time to time. If we make material changes, we will post the updated Terms and revise the “Last updated” date. Your continued use of Tahoe after the effective date of revised Terms constitutes acceptance of the updated Terms.

17. Contact

Questions, legal notices, or requests relating to these Terms may be sent to [email protected] or by mail to WorkOnward, 124 E 14th St, New York, NY 10003 until Tahoe publishes a separate legal notice address.

Related policies

These Terms work together with Tahoe's Privacy Policy. If you connect Google services, Google's own policies and scope-verification requirements also apply.