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QA & Technical Documentation Specialist

DHD Consulting ◆

Onsite · Hackensack, NJ, US

$55k–$75kFull-Time

NewEasy applyPosted 8h ago

Job ID 674658via WorkOnward

Tax Manager

DHD Consulting ◆

Hybrid · PA, US

$175kFull-Time

NewEasy applyPosted 15h ago

Job ID 509855via WorkOnward

Tax Director

DHD Consulting ◆

Hybrid · PA, US

$200k–$250kFull-Time

NewEasy applyPosted 15h ago

Job ID 984001via WorkOnward

Construction Litigation Associate

DHD Consulting ◆

Onsite · Miami, FL, US

$350kFull-Time

NewEasy applyPosted 15h ago

Job ID 169072via WorkOnward

Assistant Construction Manager – Steel Structure

DHD Consulting ◆

Onsite · Taylor, TX, US

$90k–$110kFull-Time

NewEasy applyPosted 17h ago

Job ID 728817via WorkOnward

Korean-Speaking Certified Medical Assistant (CMA / LPN / LVN)

DHD Consulting ◆

Remote · Reno, NV, 89501, US

$20/hourFull-Time

NewEasy applyPosted 1d ago

Job ID 890353via WorkOnward

Finance Manager

DHD Consulting ◆

Onsite · Commerce, GA, US

$120k–$125kFull-Time

NewEasy applyPosted 1d ago

Job ID 447705via WorkOnward

Business Planning Manager

DHD Consulting ◆

Onsite · Buena Park, CA, US

$91k–$125kFull-Time

NewEasy applyPosted 4d ago

Job ID 763609via WorkOnward

Financial Analyst

DHD Consulting ◆

Onsite · Los Angeles, CA, US

$65k–$75kFull-Time

NewEasy applyPosted 4d ago

Job ID 778768via WorkOnward

Software Sales Consultant

Work Onward ◆

Remote · New York, NY, 10003, US

$1k–$10k/monthFull-Time

NewEasy applyPosted 5d ago

Job ID 388494via WorkOnward

DHD Consulting ◆

QA & Technical Documentation Specialist

Location: Onsite · Hackensack, NJ, US
Job type: Full-Time
Pay: $55k–$75k
Department: IT & Technology
Posted: 8h ago

Job ID 674658via WorkOnward

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Role details

Position Overview
A growing technology and payments solutions provider is seeking a QA & Technical Documentation Specialist to ensure the quality, functionality, and reliability of Restaurant and Retail POS systems.
This role bridges Software QA, Payment QA, Hardware/Device Testing, API & Integration Testing, and Technical Writing. The ideal candidate will identify system defects, validate new software releases, and translate complex technical operations into clear, structured, user-friendly documentation.

Responsibilities

Quality Assurance & Testing:
Execute functional, regression, integration, and release testing across proprietary POS software and platforms.
Test Windows and Android applications, connected hardware devices, payment peripherals, APIs, and third-party integrations.
Validate payment workflows and transaction lifecycles, including EMV chip, NFC/contactless, voids, refunds, reversals, and batch settlement.
Build, organize, and maintain detailed test cases, test scenarios, and comprehensive regression test suites.
Identify, track, reproduce, document, and verify software bugs and production issues through resolution.
Technical Documentation:
Author, update, and organize end-user documentation, including User Manuals, Quick-Start Guides, FAQs, and Release Notes.
Produce technical materials such as Installation/Configuration Guides, Hardware Setup Sheets, and Troubleshooting Manuals.
Ensure all documentation reflects the latest UI updates, feature additions, hardware variants, and software revisions.
Cross-Functional Collaboration:
Partner closely with Development, Product, Technical Support, and Implementation teams to drive continuous product quality improvements.
Required Qualifications
Language: Bilingual proficiency in Korean and English (written and verbal).
QA Experience: Direct experience in Software QA / Software Testing methodologies.
Domain Knowledge: Experience with POS (Point of Sale), Restaurant, Retail, or Payment Processing systems.
Platform Testing: Hands-on experience testing Windows and/or Android applications.
Documentation Skills: Proven ability to author structured test documentation and end-user guides.
Technical Fundamentals: Basic knowledge of SQL querying and API testing.
Core Competencies: Strong analytical troubleshooting skills, high attention to detail, and the ability to convey complex technical concepts clearly.

Nice to have

Prior experience with payment terminals, EMV standards, or card processing workflows.
Experience in hardware-software integration testing (printers, barcode scanners, cash drawers, payment pads).
Experience investigating and reproducing production-level customer issues.
Working knowledge of Agile/Scrum development cycles.