Terms of Service

1. Agreement to the Terms

These Terms of Service ("Terms") govern your access to and use of the Tahoe service, websites, applications, APIs, and related features provided by WorkOnward ("Tahoe," "we," "us," or "our"). By using Tahoe, you agree to these Terms. If you use Tahoe on behalf of an employer or other organization, you represent that you have authority to bind that organization to these Terms. Tahoe’s public pages may also use optional analytics if you choose to enable them through the site’s cookie settings, as described in the Cookie Policy and Privacy Policy.

2. Eligibility and business use

Tahoe is intended for business and professional use, especially recruiting and talent workflows. You must be legally able to enter into this agreement and comply with applicable law. Tahoe is not directed to children under 13, and child-directed products must not use Google Sign-In or other Google API services that access Google account data.

3. Accounts, authentication, and security

You are responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for notifying Tahoe promptly of unauthorized use. Tahoe may offer email/password sign-in, Google Sign-In, or other authentication methods. You must provide accurate account information and keep it reasonably current.

4. Google Sign-In, Gmail API, and connected mailboxes

If you sign in with Google or connect a Gmail or Google Workspace mailbox, you authorize Tahoe to access the Google data and scopes that you approve during OAuth consent. You remain responsible for the mailbox, the content you send, the audience you contact, and the settings you choose. Tahoe will use Google user data only as disclosed in the Privacy Policy and in compliance with the Google API Services User Data Policy, including the Limited Use requirements.

4.1 Connected LinkedIn account and posting under your name

If you connect your LinkedIn account, you authorize Tahoe to publish to that LinkedIn profile the specific content you review and confirm in Tahoe, using the permissions you approve on LinkedIn’s consent screen. Tahoe does not post without that confirmation. You remain the author and are solely responsible for the content of each post, its accuracy, and your compliance with the LinkedIn User Agreement and any applicable advertising, employment, and equal-opportunity rules. You may disconnect at any time, which removes Tahoe’s stored access; posts already published remain on LinkedIn until you delete them there.

5. Candidate data, searches, enrichments, and outreach

Tahoe may help you search for candidates, save results, enrich contact data, draft outreach, and send messages through your connected mailbox. You are solely responsible for determining whether your collection, import, enrichment, access, storage, or use of candidate information is lawful and appropriate for your use case.

• You must have an appropriate legal basis or other lawful authority to process personal information through Tahoe.
• You must comply with applicable employment, privacy, anti-spam, consumer-protection, and communications laws and regulations, including laws governing recruiter outreach, email marketing, and telephone or SMS contact where applicable.
• You must not use Tahoe to harass, discriminate against, surveil unlawfully, or process data for prohibited or deceptive purposes.
• You must not misrepresent your identity, your employer, or the purpose of your outreach.

5.1 AI phone pre-screening of job applicants

Tahoe can offer applicants to your roles an optional AI phone pre-screen that records the call, transcribes it, extracts structured answers, and returns an AI-written summary with a suggested next step. You choose whether to enable it for a role. Enabling it makes you responsible for the obligations in this section, which are yours as the employer and which Tahoe cannot discharge for you.

• YOU ARE THE RECORD-KEEPER. Application records created through Tahoe, including pre-screening recordings, transcripts, answers, and summaries, are your employment records. U.S. law requires you to preserve them — generally at least one year, longer for federal contractors, up to four years for automated-decision-system data where California rules apply, and until final disposition of any discrimination charge. Tahoe applies a retention floor and honours legal holds you register, and will not destroy an applicant’s copy before that floor expires even when the applicant asks.
• AUTOMATED EMPLOYMENT DECISION TOOLS ARE YOUR COMPLIANCE OBLIGATION. The suggested next step and any ranking derived from it may qualify as an automated employment decision tool. Where that is so, laws including New York City Local Law 144, Illinois HB 3773, Colorado SB 24-205, and the California Civil Rights Department’s automated-decision-system regulations may require an independent bias audit before use, advance notice to candidates, published results, alternative selection processes, or extended record-keeping. Those duties fall on you. A consent screen does not satisfy any of them, and Tahoe does not perform bias audits on your behalf or represent that the feature is compliant in any particular jurisdiction.
• THE OUTPUT IS ADVISORY AND MUST HAVE HUMAN REVIEW. The summary and suggested next step are generated by an AI system, may be wrong, and must not be the sole basis for rejecting, ranking, or otherwise deciding about an applicant. You agree to keep a human decision-maker in the loop for every employment decision.
• RECORDING CONSENT. Tahoe asks the caller for permission before any recording begins, states who receives the recording, and refuses to record without it. You must not attempt to disable, shorten, or work around that disclosure, and must not use the feature where recording the call would be unlawful for you.
• ACCOMMODATIONS AND ALTERNATIVES. The pre-screen must remain genuinely optional. You must not require it as a condition of consideration, must not treat declining it or the absence of a recording as a negative signal, and must provide a non-telephone alternative on request. Tahoe routes accommodation requests to the contact address configured for your workspace; keeping that channel staffed and answered within a reasonable time is your responsibility.
• CANDIDATE REMOVAL. An applicant may withdraw their recording from your view at any time and without giving a reason. When they do, you lose access immediately and permanently, you must not attempt to reconstruct or retain the content outside Tahoe, and you must not consider the withdrawal, or the resulting absence of a screening, in any employment decision.
• BIOMETRIC AND STATE PRIVACY LAWS. Laws such as the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, and Washington’s biometric statute may apply to voice data depending on how it is processed and where an applicant is located. You are responsible for assessing whether they apply to your use and for obtaining any release they require.
• AGE AND JURISDICTION. Do not enable the pre-screen for roles open to applicants under 18, and do not enable it in a jurisdiction where you have not satisfied the obligations above.
• Tahoe may disable the feature for a workspace, a role, or the platform at any time if we believe it is being used in a way that creates legal risk for applicants, for you, or for us.

6. Minimum-scope and permitted-use expectations

You agree not to configure, use, or request integrations in a way that exceeds the minimum permissions needed for Tahoe’s user-facing features. Where Tahoe offers multiple integration or scope options, the least permissive option suitable for the feature should be used. Tahoe may restrict or remove features, scopes, or workflows that create unacceptable privacy, verification, or security risk.

7. Acceptable use restrictions

Tahoe may investigate suspected misuse and suspend or terminate access where necessary to protect the Service, our users, Google platform access, or third parties.

• Do not use Tahoe to violate law, third-party rights, or contractual obligations.
• Do not upload malware, harmful code, or content intended to disrupt the Service or other users.
• Do not scrape, reverse engineer, or probe the Service except to the extent non-waivable law allows it.
• Do not attempt to bypass rate limits, security controls, account restrictions, or integration restrictions.
• Do not use Tahoe or Google-connected data for advertising resale, data brokerage, surveillance, or determining credit-worthiness.

8. Fees, credits, and future paid features

If Tahoe enables paid plans, credits, top-ups, or other paid features, you agree to the pricing, usage, and billing terms presented at the time of purchase. Unless otherwise stated, fees are non-refundable except where required by law. Tahoe may suspend certain functionality for failed payments, fraud risk, abuse, or account non-compliance.

9. Intellectual property and feedback

Tahoe and its licensors own the Service, including its software, design, branding, and related intellectual property, except for your content and third-party content. Subject to these Terms, Tahoe grants you a limited, non-exclusive, revocable right to use the Service for your internal business purposes. If you provide feedback, suggestions, or product ideas, Tahoe may use them without restriction or compensation.

10. Third-party services and data sources

Tahoe depends on third-party services, including Google, data providers, enrichment vendors, hosting providers, payment providers, and Google Analytics measurement services, used site-wide (cookieless unless a user turns analytics on). Those services may change, impose restrictions, suspend access, or introduce downtime beyond Tahoe’s control. Tahoe is not responsible for the acts or omissions of third parties, except as required by law.

11. Suspension and termination

You may stop using Tahoe at any time. Tahoe may suspend or terminate access immediately if we believe you violated these Terms, created legal or security risk, threatened the integrity of the Service, endangered third-party rights, or put Tahoe’s Google API access or other platform access at risk. We may also remove connected integrations or features if required by vendor policy, law, or security necessity.

12. Disclaimers

Tahoe is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Tahoe disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and uninterrupted service. Tahoe does not guarantee candidate accuracy, contact deliverability, provider uptime, mailbox deliverability, response rates, hiring outcomes, or legal compliance for your use case. Tahoe specifically does not warrant that AI-generated transcripts, extracted answers, summaries, or suggested next steps are accurate, complete, unbiased, or fit to rely on, and does not represent that enabling the AI phone pre-screen satisfies any bias-audit, candidate-notice, record-keeping, recording-consent, or biometric-privacy obligation that applies to you.

13. Limitation of liability

To the maximum extent permitted by law, Tahoe and its affiliates, officers, directors, employees, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities, arising from or relating to the Service or these Terms. To the maximum extent permitted by law, Tahoe’s aggregate liability for claims arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid Tahoe for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100).

14. Indemnity

You will defend, indemnify, and hold harmless Tahoe and its affiliates, officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or relating to your content, your use of the Service, your candidate data practices, your outreach activity, your use of the AI phone pre-screen and any employment decision informed by it, your violation of law, or your violation of these Terms.

15. Governing law and disputes

Except to the extent applicable law provides otherwise, these Terms are governed by the laws applicable in the jurisdiction where WorkOnward maintains its principal place of business, excluding conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service must be brought in a court of competent jurisdiction serving that location, unless a different forum is required by non-waivable law.

16. Changes to the Terms

Tahoe may update these Terms from time to time. If we make material changes, we will post the updated Terms and revise the “Last updated” date. Your continued use of Tahoe after the effective date of revised Terms constitutes acceptance of the updated Terms.

17. Contact

Questions, legal notices, or requests relating to these Terms may be sent to [email protected] or by mail to WorkOnward, 124 E 14th St, New York, NY 10003 until Tahoe publishes a separate legal notice address.

Related policies

These Terms work together with Tahoe’s Privacy Policy and Cookie Policy. If you connect Google services, Google’s own policies and scope-verification requirements also apply. Tahoe’s public-site analytics choices, if enabled, are governed by those same policy pages and the site’s Cookie settings control.

• Privacy Policy
• Cookie Policy