Position Summary: The position requires strong experience in supply chain operations, logistics management, inventory control, import/export compliance, and ERP system operations. The ideal candidate possesses strong analytical, communication, and problem-solving skills with the ability to manage multiple priorities, support cross-functional collaboration, and drive operational efficiency in a customer-focused environment.
Role Description: Key responsibilities include managing customer demand forecasts and production planning activities, coordinating shipment schedules and logistics operations, overseeing import/export documentation and trade compliance processes, maintaining inventory accuracy and warehouse control, processing customer claims and SAP transactions, and ensuring timely execution of customer requirements through effective cross-functional collaboration and operational support.
Essential Duties & Responsibilities:
Manage end-to-end B2B supply chain and customer operations, including order fulfillment, production planning, and logistics coordination within a fast-paced automotive manufacturing environment
Lead cross-functional coordination among Sales, Production, Logistics, Quality, Warehouse, Technical, and overseas HQ teams to ensure seamless operational execution and customer support
Manage customer demand forecasts and inventory planning activities to support JIT manufacturing requirements and on-time delivery performance
Oversee shipment scheduling, transportation coordination, and logistics operations with freight forwarders, carriers, and 3PL providers to ensure supply chain efficiency and delivery accuracy
Manage import/export operations, customs compliance, and international trade documentation, including USMCA Certificates of Origin, commercial invoices, packing lists, and customer-specific compliance requirements
Monitor warehouse operations, inventory accuracy, cycle count activities, and material flow to support operational efficiency and inventory integrity
Maintain customer portals, packaging specifications, shipment data, and operational records in accordance with customer and business requirements
Investigate operational and customer-related issues and implement effective corrective actions to support continuous improvement and customer satisfaction
Execute and manage SAP ERP operational transactions, including sales order processing, inventory control, customer claims, invoicing, debit/credit activities, cost tracking, and month-end closing
Prepare operational reports and maintain accurate documentation using SAP, Microsoft Excel, and other reporting tools
Requirements
Listed below are the minimum and/or desired qualifications of the position including education, work experience and knowledge & skills that are required to perform satisfactorily in the position:
Education and Work Experience:
Bachelor degree preferred
Business operation, and/or logistics experience preferred.
Knowledge and Skills:
Excellent verbal and written communication skills
Computer literate (Word, Excel PowerPoint, Outlook) as well as familiarity with SAP
Bilingual (English & Korean)
Team works, good attitude, energetic
Problem solving skills
Organized, detail oriented, and ability to multi-task
Physical Demands:
Position requires sitting at a desk working on a computer for at least 2/3 of time.
Position requires minimal lifting up to 20 lbs.
Position requires regular and reliable attendance.
