Our company is seeking an accomplished General Manager to serve as the senior operational and strategic leader across our growing multi-site 3PL network. Reporting directly to the Vice President, this role is central to our company’s next chapter — a pivotal hire for a proven operator who can drive enterprise-wide performance, shape company strategy, and play an instrumental role in building a profitable, scalable organization.
The General Manager will act as a key strategic advisor to the VP, contributing directly to decisions that shape our company’s growth trajectory, financial health, and long-term competitive positioning. This individual will bridge high-level business strategy with ground-level operational execution — owning the full spectrum of fulfillment and logistics performance across NJ and CA facilities, while simultaneously identifying and advancing initiatives that will move our company toward sustained profitability.
This is not a caretaker role. Our company is looking for a builder — someone with the vision to identify opportunity, the discipline to execute, and the leadership presence to inspire a team and earn the trust of clients and partners alike.
Strategic Advisory Responsibilities
As a key strategic advisor to the Vice President, the General Manager will play an active role in shaping our company’s business beyond day-to-day operations.
Partner with the VP to define our company’s strategic priorities, growth objectives, and path to profitability.
Provide data-driven operational insight to inform executive decisions on capacity, investment, pricing, and market positioning.
Identify and evaluate new business opportunities, market trends, and competitive dynamics that could impact or accelerate our company’s growth.
Lead or contribute to high-priority strategic initiatives including facility expansion, new service line development, and organizational restructuring.
Serve as a key voice in executive conversations around client acquisition, retention strategy, and long-term commercial viability.
Translate company-level financial and growth targets into operational plans with clear milestones and accountability structures.
Core Operational Responsibilities
1. Enterprise Operations Leadership
Define and execute our company’s operational strategy across all fulfillment and logistics functions, ensuring the organization is structured, staffed, and resourced to meet current demands and scale for future growth.
Set the operational vision and multi-year roadmap for our NJ and CA facilities.
Drive enterprise-wide KPI performance including on-time shipping, order cycle time, inventory accuracy, labor productivity, capacity utilization, and cost per order/unit.
Translate executive priorities into actionable operational plans with clear milestones, owners, and accountability structures.
Serve as the senior decision-maker for cross-functional operational challenges requiring rapid resolution.
2. P&L Ownership & Financial Stewardship
Assume full ownership of the warehouse operational P&L, with accountability for cost-to-serve performance, margin health, and financial forecasting across all facilities.
Identify and act on cost drivers with precision — balancing service quality with operational efficiency to protect and grow margins.
Lead annual budgeting, rate reviews, and operational modeling to underpin sustainable financial performance.
Partner with Finance leadership to improve forecasting accuracy, capital planning, and labor cost management.
Sponsor and deliver documented cost savings initiatives with quantifiable, board-ready financial impact.
3. Multi-Site Operational Excellence
Lead and align operations across our NJ and CA facilities, ensuring consistent service standards, operational discipline, and a unified performance culture.
Standardize SOPs, workflows, and governance frameworks across all sites to eliminate inconsistency and reduce risk.
Establish a rigorous operational rhythm — including daily standups, weekly performance reviews, and executive-level monthly reporting.
Oversee routing, dispatch, and fulfillment execution integrity with a zero-tolerance posture on service failures.
Champion continuous improvement initiatives that increase throughput and quality without proportional increases in labor spend.
4. 3PL & Vendor Governance
Lead our third-party partner ecosystem with a governance-first approach, ensuring all vendors — staffing agencies, carriers, technology providers, and equipment vendors — are held to measurable performance standards.
Conduct structured, executive-level business reviews with key partners and enforce SLA compliance and contractual obligations.
Develop and manage corrective action plans tied to defined KPIs, escalating or transitioning underperforming partners as needed.
Drive transparency in vendor cost structures and negotiate favorable terms aligned with our company’s operational and financial objectives.
5. Technology & Systems Strategy
Own our WMS strategy and broader technology roadmap, ensuring systems are a competitive enabler — not a constraint — to operational performance.
Direct WMS governance, continuous improvement, and integration with adjacent platforms and reporting infrastructure.
Partner with IT leadership and implementation partners to enhance inventory control logic, scanning accuracy, and operational dashboards.
Champion the elimination of manual workarounds through targeted system enhancements and process reengineering.
Evaluate and introduce emerging technologies that can meaningfully improve throughput, accuracy, or cost efficiency.
6. Inventory Integrity & Regulatory Compliance
Maintain uncompromising standards for inventory accuracy and compliance readiness across all facilities, ensuring the organization is always audit-ready and client-compliant.
Sustain ≥99% inventory accuracy through cycle count governance, transaction discipline, and structured root cause analysis.
Ensure full compliance with FDA program requirements, client-specific mandates, and internal safety and operational standards.
Lead corrective and preventive action (CAPA) processes in response to compliance incidents, ensuring systemic root causes are addressed — not just symptoms.
7. Client & Commercial Partnership
Serve as our company’s most senior operational voice with key clients, building relationships founded on transparency, trust, and consistently exceptional service delivery.
Lead executive client business reviews and serve as an escalation point for high-priority operational matters.
Align operational capacity planning with the sales pipeline and proactively support new account onboarding.
Partner with Business Development to assess operational feasibility, capacity requirements, and cost-to-serve for prospective accounts.
Contribute to pricing strategy and rate card development through data-backed operational modeling.
Apply a broad understanding of market trends, competitive dynamics, and organizational capabilities to inform strategic growth decisions.
8. Organizational Leadership & Talent Development
Build, lead, and inspire a high-performing operations organization, creating a culture of accountability, continuous improvement, and professional growth at every level.
Lead, coach, and develop a team of Operations Managers, Supervisors, and cross-functional staff across NJ and CA.
Build leadership bench strength through structured development plans, succession planning, and performance management.
Establish clear expectations, measurable goals, and a cadence of feedback that drives both individual and team excellence.
Model our company’s values and cultivate a workplace culture that attracts and retains top operational talent.
Requirements
Required
Bachelor’s degree in Business, Supply Chain, Logistics, or a related field; MBA or advanced degree preferred
15+ years of progressive operations leadership, with at least 5 years in a General Manager, Director-level, or equivalent senior leadership role within 3PL, fulfillment, distribution, or omnichannel logistics
Demonstrated multi-site P&L ownership with a track record of delivering measurable operational and financial improvements
Proven experience serving as a strategic business partner to executive leadership, with demonstrated influence on company-level decisions
Deep expertise in warehouse KPI management, SLA governance, and vendor performance management
Proven experience leading WMS implementations, major system enhancements, or technology transformation initiatives
Demonstrated ability to drive substantial improvements in labor productivity, order accuracy, and cost efficiency
Executive-level communication and client relationship skills, with experience presenting to C-suite and VP-level stakeholders
Strong financial acumen with a data-driven, analytically rigorous approach to decision-making
Preferred
Experience operating within high-volume, multi-client 3PL environments serving DTC and retail compliance channels
Background in FDA-regulated or compliance-sensitive product categories
Experience contributing to company-level strategic planning, growth initiatives, or profitability turnarounds
Korean language proficiency preferred
Performance Success Metrics — First 12 Months
Establish a trusted strategic advisory relationship with the VP, contributing meaningfully to key business decisions
Develop and present a clear operational and financial roadmap aligned to our company’s profitability goals
Establish a unified, standardized KPI reporting framework across NJ and CA facilities with executive-level visibility
Deliver measurable, documented improvement in labor productivity across all locations
Sustain ≥99% inventory accuracy and drive a meaningful reduction in fulfillment error rates
Strengthen vendor governance frameworks and demonstrate improved cost transparency across the partner ecosystem
Improve key client retention and operational satisfaction scores through proactive partnership
Deliver at least two high-impact cost savings initiatives with quantifiable financial results
Build a cohesive, high-performing leadership team with clear succession depth at the Manager level
Benefits
& Work Conditions
Company Benefits
Health, Dental, Vision Insurance – 100% coverage for you and family
