Schedule: Monday – Friday, standard business hours (may vary based on business needs; occasional support outside normal business hours required for international coordination)
Position Summary
The Manager, General Affairs is responsible for leading General Affairs operations across U.S. locations in Holland and Lansing, MI; Matteson, IL; and Phoenix, AZ. This position leads General Affairs Specialists assigned to each location and establishes consistent processes, service standards, and support practices across the organization.
The Manager oversees administrative and logistical support for international expatriates, Field Service Engineers (FSEs), headquarters business travelers, contractors, and other international personnel supporting U.S. operations. Key areas of responsibility include international employee and traveler support, contractor administration, visa and immigration-related coordination, and communication between U.S. operations and corporate headquarters. Professional bilingual proficiency in Korean and English is required to effectively support Korean-speaking personnel and serve as a liaison between U.S.-based teams and headquarters.
Essential Responsibilities
Lead General Affairs operations and establish consistent processes, procedures, and service standards across multi-site locations
Oversee administrative and onsite support for expatriates, FSEs, HQ business travelers, contractors, and other international personnel assigned to or visiting U.S. operations
Develop and maintain standardized processes for international employee support and HQ business traveler onboarding, orientation, and onsite support
Oversee HQ business traveler coordination, including traveler information consolidation, visit schedule confirmation, onboarding and orientation, and response to general inquiries
Oversee FSE assignment and onboarding support, coordinating with site stakeholders to ensure appropriate resources, access, training, and administrative support
Manage administrative support for international contractors assigned to U.S. locations, including assignment information, documentation, site coordination, and stakeholder communication
Oversee catering and employee meal service operations, including vendor coordination, service quality monitoring, issue resolution, and continuous improvement
Oversee workplace and office administration activities, including space planning, seating and layout management, common area management, office supplies, asset management, company mobile phone services, business card administration, and other GA support
Coordinate executive support, visitor support, and other administrative services as needed to support site and business operations
Establish controls and tracking processes for visa, work authorization, assignment, passport, and other applicable expiration dates to support timely action and compliance
Ensure immigration-related questions requiring legal interpretation or advice are appropriately referred to designated immigration counsel or authorized company representatives
Serve as a primary liaison between U.S. operations, corporate headquarters, General Affairs, HR, site leadership, and other stakeholders regarding international employee, traveler, and General Affairs support
Facilitate effective Korean-English communication between Korean-speaking employees, contractors, HQ stakeholders, and U.S.-based teams
Establish and maintain appropriate records, trackers, procedures, and documentation for General Affairs activities
Monitor General Affairs service needs, workload, and operational issues across locations, allocating resources or escalating issues as appropriate
Partner with site leadership and internal departments to identify General Affairs needs and implement effective solutions
Ensure confidential employee, immigration, travel, and contractor information is handled appropriately
Identify opportunities to improve General Affairs processes, service delivery, communication, and operational efficiency
Support new site launches, expansions, special assignments, and other business initiatives requiring General Affairs coordination
Maintain cleanliness at the work site in accordance with 5S3R standards (Sort, Set in order, Shine, Standardize, Sustain; Right Location, Right Quantity, Right Container)
Perform other duties as assigned
Leadership Responsibilities
Lead, coach, mentor, and develop General Affairs Specialists supporting each location
Establish clear responsibilities, priorities, performance expectations, and service standards for the General Affairs team
Manage team performance through regular feedback, goal setting, development planning, and performance management
Assign and balance responsibilities across locations based on operational needs and workload
Ensure General Affairs Specialists follow standardized processes while addressing location-specific business requirements
Provide guidance and escalation support for complex employee, contractor, business traveler, FSE, and immigration-related administrative matters
Promote effective collaboration and communication among General Affairs team members, site leadership, HR, HQ, and other business functions
Identify staffing, training, and development needs to ensure appropriate General Affairs support across all locations
Requirements
& Experience
Bachelor's degree in Business Administration, Human Resources, International Business, Management, Communications, or a related field (or equivalent combination of education and relevant experience)
5+ years of progressively responsible experience in General Affairs, global mobility, expatriate support, human resources, or international business operations
2+ years of leadership, supervisory, or team management experience
Professional bilingual proficiency in Korean and English (verbal and written) required due to ongoing responsibilities supporting Korean-speaking employees, contractors, business travelers, and HQ stakeholders
Experience supporting international employees, expatriates, business travelers, contractors, or global business operations
Demonstrated experience developing or managing administrative processes across multiple teams or locations
Ability to travel to supported U.S. locations as business needs require
Nice to have
Experience working for a multinational or global organization
Experience managing General Affairs or administrative operations across multiple locations
Experience supporting expatriates, FSEs, international assignments, or global mobility programs
Experience coordinating employment-based immigration and visa processes with HR and external immigration counsel
Experience managing or coordinating international contractors
Experience working within a manufacturing environment
Experience partnering directly with corporate or international headquarters
Skills & Competencies
People leadership and team development
Professional Korean-English bilingual communication and cross-cultural communication
Multi-site operations management
Global mobility, expatriate support, and business travel coordination
Visa and immigration process coordination
Contractor administration and stakeholder management
Process development, standardization, and priority management
Problem-solving and escalation management
Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
Work Environment & Physical Requirements
Work is primarily performed in office and manufacturing environments
Regular interaction with employees, contractors, business travelers, site leadership, and global stakeholders
Ability to sit, stand, and walk for extended periods as required throughout office and manufacturing facility areas
Periodic travel to supported locations in Holland and Lansing, MI; Matteson, IL; and Phoenix, AZ, as business needs require
Occasional work or communication outside standard business hours required to support global headquarters, FSEs, international employees, contractors, and business travelers
Must comply with safety requirements and use personal protective equipment (PPE) when entering designated manufacturing areas
