Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.
Perform preventive maintenance, repair, part replacement, software updates, and product recall execution in accordance with established procedures and timelines.
Medical Technical Support Engineer — DHD Consulting | Tahoe AI
Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.
Provide onsite technical support during customer cases, including support in clinical or operating room environments as required.
Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.
Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.
Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness and proper functionality.
Communicate and coordinate with global teams, including cross-functional teams in Korea, as needed.
Follow applicable operating room protocols and maintain compliance with hospital requirements and HIPAA standards.
Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.
Contribute to stable customer operations and service readiness as the U.S. installed base and commercialization activities continue to expand.
Requirements
and Skills
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Biomedical Engineering, or a related field.
Proficiency in both English and Korean.
Entry-level position: 2+ years of relevant experience preferred.
Relevant experience in technical service, engineering, or field support is preferred.
Experience in the medical device industry, capital equipment support, or technical service for complex systems is strongly preferred.
Ability to apply technical knowledge to solve complex and unfamiliar problems.
Strong communication, organization, and interpersonal skills.
Ability to manage multiple priorities effectively in a fast-paced environment.
Ability to work effectively in a multicultural and cross-functional setting.
Willingness to travel up to 50% as required.
Ability to safely lift and move equipment weighing up to 40 pounds.
Benefits
Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)
