The Operations Coordinator supports daytoday logistics and order fulfillment activities while serving as a key point of contact for customers. This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL partners, maintaining accurate data in ERP/WMS systems, and assisting with inventory, documentation, and billing support. The ideal candidate is detail-oriented, customer focused, and eager to learn logistics operations in a fastpaced environment. Strong communication skills, teamwork, and basic proficiency in Microsoft Office are essential, with Korean language skills considered a requirement.
Typical Day
A typical day for the Operations Coordinator begins at 8:00 a.m., reviewing incoming orders, checking inventory levels, and coordinating with the warehouse team to ensure orders are picked, packed, and shipped accurately. Throughout the day, they update order information in the ERP/WMS system, monitor shipments, and respond to customer and client inquiries via email or phone. They work closely with internal teams to resolve any order, inventory, or carrier issues, assist with shipping documentation, and support basic billing activities as needed. The day also includes tracking data, flagging discrepancies, and contributing to small process improvements before wrapping up tasks and handoffs by 5:00 p.m.
Responsibilities
Operations & Logistics
Process B2C orders including pick & pack, label creation, and tracking updates.
Support inbound and outbound logistics coordination with the warehouse team.
Ensure data accuracy in WMS/ERP systems and report any discrepancies.
