About the company
This organization is a social enterprise dedicated to bringing joy through food. It produces and delivers large volumes of diverse, high-quality meals to communities across New York on a daily basis. As a proud minority-owned business, the company places strong emphasis on diversity, equity, and inclusion, while fostering a collaborative, purpose-driven environment where employees can grow, contribute, and make a meaningful impact.
Overview
- We are looking for a highly organized, ownership-driven Sales & Operations Manager to lead our client sales and operations functions from end to end. This is not a siloed role — it sits at the
- intersection of client sales, internal operations, data management, and logistics, requiring
- someone who can shift gears fluidly across all of them in a single day.
- You’ll be the primary point of contact for clients and institutional partners, owning the full
- customer experience from initial inquiry through delivery resolution. At the same time, you’ll own
- the internal systems, marketing materials, and sales channels that power this division — and
- work hand-in-hand with our warehouse, purchasing, and logistics teams to make sure every
- order is fulfilled accurately and on time.
- This role is ideal for someone who thrives on variety, refuses to drop a ball, and wants a real
- leadership footprint in a fast-scaling food production company. You'll have the autonomy to build
- better systems and the accountability to own results.
Responsibilities
- Sales & Client Management
- Serve as the primary point of contact for clients and institutional partners — handling inbound inquiries, new orders, current order status, ETAs, special and custom requests, and general customer service.
- Make proactive outbound sales calls to current and prospective accounts.
- Send brochures, product catalogs, and marketing materials to clients via email and other channels.
- Build and maintain strong relationships with clients, program coordinators, and administrators.
- Respond to all customer communications with professionalism, clarity, and
- follow-through — no loose ends.
- Internal Systems, Data & Sales Channels
- Own and maintain internal sales channels, CRM systems, and order management tools.
- Accurately enter, update, and audit order data, client records, and inventory information across systems.
- Generate reports and summaries to track order volume, fulfillment accuracy, and account status.
- Maintain marketing materials, product sheets, and client-facing collateral — keeping them current and organized.
- Build trackers, templates, and tools in Google Sheets or Excel to streamline workflows.
- Identify gaps in systems and processes and propose practical improvements — including leveraging AI tools and workflow automation to increase efficiency and reduce manual effort.
- Operations, Logistics & Warehouse Coordination
- Coordinate with the warehouse and logistics teams to manage daily routing, prioritize orders, and maintain operational flow.
- Assist with purchasing decisions and liaise with vendors on product needs.
- Address and resolve missing items, delivery discrepancies, and logistical issues quickly and thoroughly.
- Schedule and track deliveries, escalating time-sensitive issues with urgency.
- Monitor inventory levels, expiration dates, and product accuracy to prevent fulfillment errors.
- Serve as a cross-functional communication bridge between fulfillment, warehouse, sales, and finance teams.
Requirements
- Bachelor's Degree in a related field required.
- 2–4 years of experience in sales, logistics, operations, e-commerce, or order fulfillment — food or institutional sectors are a strong plus.
- A natural multi-tasker with exceptional attention to detail — you can manage a dozen open threads without dropping one.
- Strong ownership mentality — you don't wait to be asked, and you see every task through to completion.
- Excellent communication skills: clear, professional, and proactive with both clients and internal teams.
- High proficiency in Google Sheets and/or Microsoft Excel — filters, formulas, and pivots are second nature (or you learn fast).
- Comfortable with numbers, data analysis, data entry, data management, reports
- Experience with CRM management and order management systems.
- Ability to remain highly organized and composed under pressure in an environment where things change daily.
- Strong data entry skills — high accuracy, high volume, no shortcuts.
- Self-starter with a bias for action and a solutions-first mindset.
- Comfortable using AI tools and automating workflows — you embrace technology as a force multiplier and actively look for ways to work smarter, not just harder.
- Team player who genuinely wants to help build better systems and take the company to the next level.
- Physical Demands:
- Generally, presents a standard office environment. Must be able to remain in a stationary
- position >95% of the time. Continually operates a computer, keyboard, and mouse, and other
- office productivity machinery, such as a calculator, copy machine, printer, and mobile device. Constantly positions self to comfortably maintain computer equipment.
- May occasionally be required to move about in an office setting or position office equipment
- weighing between 10-25 pounds. Vision abilities required by this job include close vision. The
- person in this position frequently communicates with other people. Must be able to exchange
- accurate information in these situations.
- Other Duties:
- This job description is not designed to cover or contain a comprehensive list of activities,
Responsibilities
- or responsibilities that are required of the employee. Other duties, responsibilities and
- activities may change or be assigned at any time with or without notice.