Role details

Role Overview
We are seeking a detail-oriented and proactive Transportation Coordinator (or Specialist) to support daily transportation and logistics operations. This role is responsible for end-to-end transportation coordination, including arranging inbound and outbound shipments, managing transportation schedules, tracking, and maintaining accurate transportation documentation.

Responsibilities

Transportation & Scheduling

- Coordinate daily inbound and outbound transportation schedules, including pickups, deliveries, and appointment management.

- Adjust transportation plans in response to delays, volume changes, or urgent requests, ensuring minimal service disruption.

- Communicate real-time schedule updates to carriers, drivers, customers, and internal teams.

Carrier & Vendor Coordination

- Serve as the primary point of contact for carriers and transportation vendors.

- Confirm transportation appointments, monitor shipment status, and follow up on delays or exceptions.

- Support carrier performance tracking and issue escalation when needed.

Customer Communication

- Provide timely and accurate transportation updates to customers regarding shipment status, ETAs, and delivery issues.

- Coordinate special transportation requirements and ensure customer expectations are clearly communicated and met.

System & Documentation Support

- Maintain accurate transportation records in internal systems (TMS/WMS or Excel-based logs).

- Prepare and manage transportation-related documentation, reports, and daily operational summaries.

- Ensure data accuracy for freight movements, appointments, and delivery confirmations.

Operational Support

- Collaborate closely with warehouse and operations teams to align transportation schedules with

loading/unloading activities.

- Support supervisors in resolving transportation-related issues impacting warehouse or customer operations.

- Assist with continuous improvement initiatives to enhance transportation efficiency and service quality.

Problem Resolution & Compliance

- Proactively identify transportation issues and support root-cause analysis and corrective actions.

- Ensure transportation activities comply with company policies, safety standards, and operational procedures.

Freight Billing & Cost Control

- Review and audit carrier invoices for freight charges, fuel surcharges, and accessorial fees.

- Verify contracted transportation rates and resolve billing discrepancies with carriers.

- Support Accounts Payable processes by ensuring timely approval and payment of transportation invoices.

- Support Accounts Receivable processes by preparing transportation-related customer billing and resolving invoice inquiries.

- Assist in freight cost analysis and transportation reporting.

Transportation Specialist