직무 상세

• Role Summary:
• 4M change management, customer VOC handling, and internal corrective action leadership.

주요 업무

• Establish and operate 4M change management processes; perform final approval and risk reviews for engineering changes.
• Receive, categorize, analyze, and drive corrective actions for customer complaints (VOC); issue final improvement reports to customers.
• Lead customer quality audit responses and establish internal pre-response audit systems.
• Operate and improve internal quality software systems (MES, SPC).
• Manage quality inspector and quality engineer qualification certifications (training, testing, certification).
• Work allocation, supervision, mentoring, and performance evaluation for quality personnel.
• Periodic quality reporting to executive management and perform other duties delegated by executive management.

자격 요건

• 5+ years of quality management experience in manufacturing.
• Mandatory: Customer Service (CS) / Customer Quality handling experience.

우대 사항

• & Notes:
• Proven expertise in 8D problem-solving methodologies.
• Korean-English bilingual capability.

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