Manage customer quality issues and claims, coordinate corrective action responses, and support internal quality issue resolution and day-to-day quality operations.
주요 업무
Serve as the primary quality liaison for customer claims, inquiries, and corrective action responses.
Investigate customer quality concerns and coordinate timely responses and follow-up.
Support internal defect investigations, root cause analysis, and corrective action implementation.
Coordinate with production and other internal teams to resolve quality-related issues.
Maintain quality reports, corrective action records, and related documentation.
Support the Quality Manager with daily quality operations and improvement activities.
Travel to customer locations when required to respond to quality concerns.
REQUIRED QUALIFICATIONS
Strong written and verbal communication, problem-solving, and organizational skills.
Ability to coordinate customer-facing issues and manage deadlines.
Ability to work in both office and manufacturing environments.
EDUCATION & TRAINING
Bachelor’s degree in engineering, quality management, business, or a related field is preferred.
Comparable training will also be considered, such as quality or technical certificate programs, military training, or industry certifications (e.g., ASQ, Six Sigma, IATF 16949 / core tools training).
Relevant quality or manufacturing experience may be considered in place of formal education.
Candidates with an equivalent combination of education, training, and experience are encouraged to apply.
우대 사항
0–5 years of quality management or related experience; candidates with less experience will also be considered.
Automotive manufacturing quality experience.
Experience with customer claims, corrective action reports, and root cause analysis.
Korean English Bilingual preferred
WORK ENVIRONMENT
On-site work in an office and automotive manufacturing facility in Opelika, Alabama. Customer-related travel may be required.
