Our team has been leading the development of the IT industry, providing innovative IT services and solutions. Our teams specialize in digital transformation and challenges IT conventions to fast-forward the technologies of tomorrow into reality today. We are relentless in our commitment to strategic evolution and sustainable growth of our clients’ business models by leveraging over 30 years of IT industry expertise and innovation over cloud computing, AI, big data, cybersecurity, smart factory solutions, and fundamental IT services.
Job Summary:
The individual will be responsible for managing enterprise IT operations, including end-user support, Cloud PC (VDI) environment administration, and Microsoft 365 services. This role will work closely with HQ infrastructure and application teams to ensure stable operation, policy alignment, issue resolution, and continuous improvement of the IT environment.
Responsibilities
also include project implementation, vendor coordination, project scheduling, and operational support.
The ideal candidate will possess strong communication skills, the ability to balance daily operations with project activities, and a solid understanding of enterprise systems, M365 administration, endpoint management, and basic networking.
About the Benefits (Full-Time Employees):
-A wide range of factors are utilized in compensation decisions, including but not limited to, experience, skill-sets, job-related knowledge, geographic market, and other key qualifications based on business needs.
-Bonus: This position is bonus eligible
-Healthcare: At no-cost premiums for you and eligible dependents (medical, dental, vision, prescription)
-401(k):
-Retirement Savings Plan with company match
-Additional Perks: complimentary lunch on-site or lunch earning, phone stipend, LG product discounts, service awards, educational support, etc.
Responsibility:
Manage MS Azure cloud environments in accordance with company security guidelines
Day-to-day activities that provide support to our clients related Azure VDI, O365 and general IT issues
Troubleshoot Windows OS base laptops, wired/wireless LAN, Cloud service and any other office IT related device.
Configuration, maintenance, and optimization of the Office 365 suite within the organization
Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures
Provides all level of technical supports for the customers
Coordinate with HQ for projects
Managing IT help desk team and evaluate performance
Develop daily, weekly, and monthly reports on help desk team’s productivity
Minimum Qualifications:
Related bachelor’s degree; or 3~4 years related experience and / or training; or equivalent combination of education and experience
3~4 years of experience in enterprise helpdesk environment or Information Technology
Strong troubleshooting methodology is required
Individual must possess a broad knowledge of enterprise equipment
Knowledge in Enterprise AD environment
Experience in Microsoft Azure VDI, Microsoft O365 suite
Great Communication and presentation skill and must be a team player.
The position will require traveling, weekend work and after hours work time to time to respond urgent issues.
Fluent in Korean/English
Nice to have
Microsoft Certified Professional (MCP)
Security+
CCNA+
Proficient knowledge and understanding of MS Office and other standard software.
Proficient knowledge and understanding of MS Azure and O365
Understanding of Active Directory and Windows System Infrastructures
Work Environment: Onsite (Englewood Cliffs, NJ), occasional travel (less than 5%) may be required.
