Role details

Job Title: Logistics Customer Service Specialist / Client Solutions Specialist
Employment Type: Full-Time
Location: New Hyde Park, NY
Job Overview
We are seeking Korean-bilingual Logistics Customer Service professionals to join a growing logistics and freight forwarding team in New Hyde Park, NY.
We are currently hiring for approximately two positions, including both client support and senior-level opportunities.
Candidates with prior logistics or freight forwarding experience are preferred. However, candidates without direct industry experience may also be considered if they have strong customer service, communication, and problem-solving skills and are willing to learn the logistics industry.

Responsibilities

Provide customer service and ongoing support to clients
Communicate with customers regarding shipments, logistics services, and related inquiries
Coordinate with internal teams, carriers, vendors, and other business partners
Monitor shipment status and provide timely updates to customers
Resolve customer inquiries and logistics-related issues
Maintain accurate records and documentation
Support day-to-day logistics and freight forwarding operations
Build and maintain strong relationships with customers
For senior-level candidates, take on additional responsibilities related to client solutions, account management, and logistics coordination

Korean language proficiency is required
Strong English communication skills
Excellent customer service and interpersonal skills
Strong organizational and problem-solving abilities
Ability to communicate effectively with customers and internal teams
Previous logistics, freight forwarding, transportation, or related industry experience is preferred
Candidates without logistics experience may be considered based on customer service and communication skills
For senior-level positions: 5+ years of relevant logistics or freight forwarding experience preferred
Ability to work in a fast-paced, customer-focused environment
Compensation
Client Support: $60,000–$70,000 per year
Senior-Level: $70,000–$80,000 per year for candidates with 5+ years of relevant logistics or freight forwarding experience, depending on qualifications and experience

are available after completing the 90-day eligibility period, including:
Medical, dental, and vision insurance
Life and AD&D insurance
Short-term disability coverage
Paid holidays
10 days of vacation to start, increasing to 15 days after 5 years and 20 days after 10 years
7 personal days
2 floating holidays
401(k) with 3% company match
Annual salary adjustment opportunities
Bonus opportunities based on company financial performance
Location & Commute
The position is based in New Hyde Park, NY.
Candidates currently residing in Queens, Long Island, or nearby areas who can reasonably commute to the office are strongly preferred.