직무 상세

• Job Title: Logistics Customer Service Specialist / Client Solutions Specialist
• Employment Type: Full-Time
• Location: New Hyde Park, NY
• Job Overview
• We are seeking Korean-bilingual Logistics Customer Service professionals to join a growing logistics and freight forwarding team in New Hyde Park, NY.
• We are currently hiring for approximately two positions, including both client support and senior-level opportunities.
• Candidates with prior logistics or freight forwarding experience are preferred. However, candidates without direct industry experience may also be considered if they have strong customer service, communication, and problem-solving skills and are willing to learn the logistics industry.

주요 업무

• Provide customer service and ongoing support to clients
• Communicate with customers regarding shipments, logistics services, and related inquiries
• Coordinate with internal teams, carriers, vendors, and other business partners
• Monitor shipment status and provide timely updates to customers
• Resolve customer inquiries and logistics-related issues
• Maintain accurate records and documentation
• Support day-to-day logistics and freight forwarding operations
• Build and maintain strong relationships with customers
• For senior-level candidates, take on additional responsibilities related to client solutions, account management, and logistics coordination

자격 요건

• Korean language proficiency is required
• Strong English communication skills
• Excellent customer service and interpersonal skills
• Strong organizational and problem-solving abilities
• Ability to communicate effectively with customers and internal teams
• Previous logistics, freight forwarding, transportation, or related industry experience is preferred
• Candidates without logistics experience may be considered based on customer service and communication skills
• For senior-level positions: 5+ years of relevant logistics or freight forwarding experience preferred
• Ability to work in a fast-paced, customer-focused environment
• Compensation
• Client Support: $60,000–$70,000 per year
• Senior-Level: $70,000–$80,000 per year for candidates with 5+ years of relevant logistics or freight forwarding experience, depending on qualifications and experience

복리후생

• are available after completing the 90-day eligibility period, including: